Dispatch & Delivery FAQs
Operational Guidelines
We will only charge your credit/debit card when the goods are ready for dispatch.
Delivery Information
- UK Mainland Delivery
We aim that you should expect to receive your order within 3 to 5 working days from the date your order was placed. This means that your order will usually be dispatched the next working day from the date your order was placed, however dispatch may occasionally take longer during busy periods.
We ship using Royal Mail's recorded delivery signed for services and independent courier signed for services. UK Mainland delivery costs are shown on the checkout confirmation page before you are requested to provide payment details. Northern Ireland/Offshore Islands/Scottish Highlands and Islands may incur an additional delivery charge; we will contact you in these circumsatances. Urgent delivery is usually available upon request and will incur an increased delivery cost. Please contact us on 0800 328 6512.
- International and European Delivery
International and European orders are dispatched via independent courier signed for services. Delivery costs are shown on the checkout confirmation page before you are requested to provide payment details.
Stock Notice
fitnessASSIST is constantly updated to keep pace with changes in our stock, however demand is high and we occasionally run out of popular items.
If we have run out of stock and cannot despatch your order the next working day, we will email or phone you with a revised dispatch date. You can then choose to either accept the revised delivery date or alternatively you may cancel the order.
fitnessASSIST B2B
Fitness & Health Professionals
For our best pricing apply
for a Pro Trade Account
Click Here to apply for your
account today.
We specialise in supplying fitness coaches, personal trainers, physiotherapists, nutritionists, sports scientists and other professionals operating their own practice, plus fitness and health service providers including gyms, health clubs, spas, and weight management centres.
Sales Tel. 01978 660077
fitnessASSIST supports
Public Services
Our aggressive pricing
policy is designed to support
hospitals, colleges, schools,
universities, emergency services,
healthcare, armed services,
and local government in times of
reduced budgets we are here to
help your budgets achieve more.
Call and discuss your requirements
with our procurement support
administrator.
Sales Tel. 01978 660077
fitnessASSIST supports
Researchers
Contact us to find out about our
RESEARCH product pricing*
To maximise research budgets fitnessASSIST is able to provide help and assistance to supply the right equipment to gather the best possible data Call to discuss the opportunities with our Director of Research Support.
*Selected products and conditions apply
Sales Tel. 01978 660077











